FAQ

The FAQ is the frequently asked questions by our customers for our LED light housing products in the part several years. But if you have some further questions and need further help for our LED lighting fixtures, please feel free to contact us for more information.

Products Purchasing

Products Using

How could I get a sample?

Email us the models and quantity of our LED light housings you need, and tell us your express account number for shipment, then we send you the PI. When you have transferred the money, send us the TT copy for check. We will send out samples within 3 working days after we get the payment for general models of our LED lighting fixtures.

Could I get your price list?

Yes, please tell us the products of our LED light housings(with their model numbers), quantity you are interested in, then we will offer the price by e-mail or fax.

How to place an order?

Email order details to sales department including items model number, quantity, destination port (we need it to calculate the shipping cost), selling countries, consignee’s contact information including detail address and phone fax number and email address, notify party, etc.

Could we place order by OEM or ODM style to produce our own brand products in your factory?

Of course you can. Welcome to do OEM or ODM Order for our LED lighting fixtures. What you need to do is to send us the Drawing of your style with products, and we will submit sample or prototype of LED light housings to you for your approval.

How we arrange payment?

West Union, Paypal, T/T transfer L/C, etc.

What kind of shipment will you use?

EMS, TNT, DHL, FEDEX, AIR WAY, SEALAND. Because our LED lighting fixtures especially LED street light housings are very heavy, normally we will choose the most economic way for the shipment. But if you need the samples urgently, please kindly remind us.

How soon we can get the shipment?

It depends on your models of LED light housings you have selected and order volume. Please tell us the models and quantity, so we can confirm with you via Email.

Can I get the distributor right?

Sure if you can meet our requirement on distributors for  LED light housings.

How can I get the holes pattern of the housing?

Contact us and request the holes pattern of the models of LED light housing, and we will send you the drawing for your reference. Once you confirm the holes pattern you need, we can also help you to drill them in our side.

Can I choose a custom color?

Yes. You can. But the powder supplier will request a MOQ for the coating powder of our LED light housing, and the delivery time will be a little longer for the special color LED lighting fixture.

Do you have material report from EU authorised laboratory?

Yes we have it. Normally we will prepare the test report every year. If you need that for double check, please feel free to contact us, and we can send the material report of the die-casting parts for our LED light housings.

Can you develop a custom product for us with our drawing?

Yes. We can. We have a very strong product development team with different background engineers. You can send us your drawings of LED light housing for evaluation. For your drawings, we will keep them confidential. After the evaluation, we will prepare the DFM document for your reference. If that is acceptable for you, we will start to make the prototype of the LED lighting fixture for you to check. Once the prototype is approved, we can go on the process of tooling making. When the trail sample is ready, we will send you the sample for evaluation and inspection. After the approval of the sample, we can start the process of the trial order for the new mold.

If I didn't have a very strong engineering team, can you develop a custom mold for us?

In fact, that is not big difference. The only thing you need to do is send us your detailed requirement for the LED lighting fixture, and we will do the left thing for you. Please try your best to provide much more information to us as you can.

How long warranty do you provide for your products?

We provide 3-year warranty only for quality-related issues of our LED lighting fixtures. Once the quality problem is confirmed, you can request free replacement for them.

Can we designate the brand of aluminum alloy and coating powder?

Sure you can. We can use the alluminum alloy you have selected for the LED light housing die-casting, and also the brand and specification of the powder for the LED lighting fixture powder coating.

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